Refund policy

We do not offer refunds for any items since all products are made to order. 

We are not responsible for lost, damaged, or stolen items from the shipping carrier. Items returned to the sender because of a customer address error will be recharged the shipping rate. 

Contact us for proof of delivery and the tracking number 

 DEFECTIVE PRODUCT OR WRONG SIZED

If you have received a defective item or the wrong size for your order, contact us along with a proof via email, and we will try out best to resolve the issue :)

INCORRECT ITEM RECEIVED?

Although we expect all orders to be packaged correctly and take proper precautions, we take accountability for incorrect orders received. Please take note these situations are rare but do happen. If you receive an incorrect item, email us at orders received. Please take note these situations are rare but do happen. Email us at info@pancheewa.com