PREORDER Terms & Conditons

 

Important Notice About Pre-orders

Effective from: 12 June 2025

Thank you for supporting PANCHEEWA.

From 12.06.25, all items purchased through pancheewa.com will be treated as pre-orders. 

What are Pre-orders?

Pre-orders are advance purchases made on all products scheduled to be shipped at a future date.

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Rules & Regulations for Pre-orders

By placing a preorder, you agree to the following terms:

Shipping Timeline

  • All pre-orders will be shipped in September 2025.

  • This applies to all orders placed from 12 June 2025 onwards.

  • You will receive a shipping confirmation email once your order has been dispatched.

Payment

  • Full payment is taken at checkout to secure your order and reserve stock.

  • Preorders are made-to-order, and production will begin closer to the shipping date.

Cancellations & Refunds

  • Preorders are final sale and cannot be cancelled once placed.

  • As a small business operating on a made-to-order model, we appreciate your understanding that we cannot offer refunds for preorder items except in the case of the Item arriving damaged or faulty

  • If you have concerns, please contact us at projectpancheewa@gmail.com

Changes to Your Order

  • If you need to update your shipping address, please email us before 1 September 2025.

  • After that date, we cannot guarantee changes can be made.

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❤️ A Note from Us

We're taking a short summer break and using this time to recharge and prepare new work for the upcoming season. Your preorder means the world — it helps us continue creating slowly and intentionally.

Thank you for your patience, your trust, and for being part of the PANCHEEWA story.

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Customer Support

We aim to complete orders as efficiently as possible. If you have any questions regarding your order, please email our customer service team at projectpancheewa@gmail.com.

When contacting us, please include your full name as seen on the order and your order number in the email subject line. We appreciate your patience and respect as we work to respond to everyone in a timely manner.

Thank you for your understanding and support!

Team Pancheewa